QWhat certifications do DJW chemicals and equipment hold?
A MOQ depends on the product. For chemical aerosols (spot lifters, spray adhesives) the private-label MOQ is typically one full 20GP container per SKU. For accessories, irons and consumables the MOQ is smaller and can be discussed case by case. Send us your target product, your country and your estimated first-year volume, and we will confirm the exact MOQ.
QDo you provide installation, training and after-sales support overseas?
A Yes. Every equipment shipment comes with an English operation manual, wiring diagrams and steam-piping drawings. For project lines we can send an engineer overseas for installation supervision and operator training (travel, visa and accommodation costs are borne by the buyer). Spare parts are shipped from China within 7 days, and we provide remote video support for troubleshooting. Consumable chemicals (oils, cleaners, spot lifters) are covered by a shelf-life guarantee and replacement policy for quality issues.
QWhat is the lead time for steam generators, folding machines and tunnel ironing lines?
A Standard DJW-branded equipment (electromagnetic steam generator W905 / W9160, integrated ironing machine WY03-A / WY05-A) is normally ready in 25–35 days. Automatic folding & bagging machines and tunnel-type ironing & shaping machines are configured to order and typically take 35–50 days. Project lines (water softener + boilers + ironing tables + tunnel + dryers) are quoted per layout and usually ship within 45–60 days after deposit.
QCan you ship aerosol spot lifters to my country? What documents do you provide?
A Aerosol products are classified as dangerous goods and ship by sea in UN-approved packaging. We provide MSDS / SDS, aerosol classification report, UN packaging certificate, and EU REACH documentation. Air freight is possible only under DG rates and is usually uneconomical. Product availability is confirmed per destination country — please tell us your port before ordering.
QWhat is your MOQ for OEM / private label orders?
A MOQ depends on the product. For chemical aerosols (spot lifters, spray adhesives) the private-label MOQ is typically one full 20GP container per SKU. For accessories, irons and consumables the MOQ is smaller and can be discussed case by case. Send us your target product, your country and your estimated first-year volume, and we will confirm the exact MOQ.
